- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, Debit Cards or regular account payments all through PayPal.
If you would like to pay by cheque, please contact us by phone on 01748 850700 or email [email protected] before completing the order!
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Postage and packing: How much does delivery cost?
Shipping costs from £7.99 per order for UK mainland; £10 per order for Europe, £25 per order for USA, Canada, Rest of the World. Socks and wool are £3.50 for UK, £10 for US and £5.50 for rest of Europe. Wholesale orders have different shipping rates. Please contact our sales team by email ([email protected]) or telephone 01748 850700.
Please note: International customers are responsible for all shipping charges (including returns and exchanges), taxes, duties and fees levied by their country.
- Can I return an item which I don't like?
Of course! If you are not entirely satisfied with your purchase simply return the item, in the condition supplied, within 28 working days of receipt. You are entitled to an exchange or full refund. Please be aware, returned packages remain your responsibility until they reach us so always retain proof of postage.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm